20 November 2019 (14:00 - 16:30)
Raising “Cultural Consciousness” Creates Healthier Organizations

Summary

Caring for patients with chronic conditions and the elderly produces considerable stress that can explain the poor quality of communication that not infrequently occurs between healthcare professionals and families.
Understanding this background is the first step in learning how to effectively communicate with “difficult patients and families”.
Compassion plays a critical role in this process. Choosing to raise our cultural consciousness causes relationships to change and hurts to heal faster and better.

This master class teaches how to effectively communicate with difficult patients,

Key Focus
We will learn an index that Dr. Karen has created to assess the cultural health of your organization.
We will dive into empathy and see how this can yield great results in dealing with the challenges we confront moment-to-moment and how we best can alleviate the caregiver burden that can aggravate when cultural health is addressed optimally?

This experience will reinforce the value of a more compassionate way to deal with the challenges of stress secondary to chronic and incurable diseases.

• When cultural consciousness deepens, relationships mature.
• Raising cultural awareness enhances responsibility allowing organizations to heal faster and better.
• Good leadership skills require competence in the 9 potential domains of cultural health if we do not want “pain” to surface.
• Leaders need to model the behaviors and attitudes they want their followers to mirror.
• Healthy leadership fosters healthy cultures.
• Caregiver burden is decreased when we communicate more effectively, listen for understanding, and demonstrate compassion.
• It is easier to deal with the challenges in healthcare and the stress of chronic and incurable diseases in a setting of compassion.

By attending this master class:
1. Gain an understanding of what comprises the cultural health of an organization
2. Demonstrate how to listen for understanding and not just hear the sound of the words expressed
3. Increase understanding and skills in the components of effective communication
4. Develop and demonstrate compassion skills
5. Learn ways to decrease the caregiver burden for both the healthcare professional and the layperson caring for their family

Dr. Karen Rigamonti, M.D., M.B.A., M. P. H., C.P.C.C., O.R.S.C.C., A.C.C., MCI

Leadership & Executive Coach