Central Themes
Perfect Examples of Translating Intention to Action

Re-engineer Care Delivery and Experience through Innovation

Culture & Leadership Transformation

Design Thinking

Nursing Excellence

Real-Time PX Measurement Matrix

Next Generation Patient Engagement & Empowerment

Creating an Environment of Reliability & Consistency

Aligning Culture & Diversity with Care Programs

Caregiver Experience & Satisfaction

Empathy & Communication

  Learning from Patient Stories of Life, Death and in Between

Adapting to Healthcare Disruption

  Interoperable Healthcare IT systems/ Integrated & Seamless

  Facility Design Transformation: The Hardware for PX Heartware

Service Recovery: Rebuilding the Trust & Loyalty